Person in Hole.
Imagine that there's a hole that nobody knows is there. It's very hard to see. Somebody falls down it.
What should you do?
The best process is probably
1. Help them back out.
Now, when someone makes a mistake at work, how many of the above do you do?
(I'm assuming this isn't a deliberate mistake - they are very rare!)
A more common approach to people who make mistakes is.
1. Kick them while they're still down in the hole.
I think you'll agree that this is not sensible!
The logical result of the above is as follows:
If someone makes a mistake.
a) Help them put it right.
Onwards and upwards!
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