Managing People - how much should you get your hands dirty? A lot? A little? None?
Get good at it! If you're not a chatty person then find a few lines that work and just use them. People will like to see you.
Counts as getting hands dirty? No, not really. In fact don't get drawn in to fixing small things while you're there - you delegate that sort of thing.
Getting hands dirty? Yes, but only when YOU choose. Do your day on the floor when everything is running smoothly and you've got the time.
Your equivalent of stoking the boiler might be visiting an important customer instead of your Sales Manager, or fixing a machine instead of your maintenance person, or handling a complaint personally because the customer is a tricky one.
MBWA and B2tF are not the same as Stoking the boiler, because with the first two YOU choose when you do it.
Stoking the boiler because you are short of people or going through a busy patch is not very sensible because you can make up for only one person at the most - what if you are short of 2 or 3, or 20?? And while you are stoking the boiler you've taken your eye off all the other areas, and you have less time to find another person to do the stoking.
So there you have it, 2 good ones and 1 bad one.
Which ones will you do today??
Onwards and upwardsCC
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